Shipping & Delivery
By placing an order at www.weanjay.com you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
On our platform we have popularized delivery to increase customer satisfaction and
thus save money. All items are delivered on time and at our cost. The customer only pays for the product and we deliver it within a short time.
In the unlikely event that this policy changes, we will endeavour to notify you of the change.
3. Delivery Terms
Every day, except Saturday and Sunday, we process orders within 8am to 2pm.
When you order on our website, it takes us approximately 2 days to process your order before it is dispatched. Delivery times may vary depending on your location.
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 7 – 10 days
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 – 15 days. This
varies greatly depending on the courier
3.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
3.5 P.O. Box Shipping
www.weanjay.com will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
3.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps. read also our return and refund policy
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country
7. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please contact us at :
Online
Send us an e-mail to the following address : [email protected]
Phone
weanjay.com help center is at your disposal from 9:00 AM to 6:00 PM
From a mobile : +1 202 8641381